aiNOW
Terms & Conditions
Last updated: 22 August 2026
These Terms & Conditions (the "Terms") govern the use of the ainow.ge website and the ordering of digital services provided by AI NOW LLC (Georgian: შპს ეი აი ნაუ), registered in Georgia (the "Company", "we"). By using the ainow.ge website and/or ordering services, you (the "User", "Client") confirm that you have read, understood, and fully accept these Terms.
1. General Provisions and Acceptance
1.1. These Terms constitute a public offer of the Company and define the rules for using the ainow.ge website and for the provision of services. 1.2. Using the website, submitting an inquiry, or paying for services means full and unconditional acceptance of these Terms. 1.3. If you do not agree with these Terms, please do not use the website and do not place an order. 1.4. These Terms apply together with the Privacy Policy (ainow.ge/privacy) and the Refund Policy (ainow.ge/refund), which form an integral part of them.
2. Company Information (Details)
Name: AI NOW LLC (შპს ეი აი ნაუ) Identification code (ID): 406549070 Director: Andro Kasparovi Legal address: 3 Tornike Eristavi St., Tbilisi, Georgia Email: [email protected] · [email protected] Phone: +995 599 70 15 52 Website: ainow.ge
3. Definitions
- Company, AI NOW LLC, providing services through the ainow.ge website. - User / Client, a natural or legal person using the website or ordering services. - Services, the Company's digital services listed in Section 4. - Website, the ainow.ge website and all its pages. - Contract, a separate agreement between the Company and the Client specifying the scope, timeline, and price of a particular project.
4. Services
4.1. The Company is an artificial intelligence agency. We provide the following services: - Marketing, AI content, social media management, video, graphic design (posts, videos, banners, content plan). - Development, websites, online stores, platforms, mobile applications. - Automation, document processing, customer support, sales funnel, reporting. - Chatbots, Telegram, WhatsApp, AI chatbot, support and sales bot. - AI Characters, AI influencer, animated mascot. - Consulting, AI readiness assessment, implementation roadmap, use cases. 4.2. The composition, scope, technical specifications, and price of each particular project are determined individually and fixed in a separate Contract between the Company and the Client. 4.3. Services are provided professionally and with reasonable diligence. Some deliverables may be created using artificial intelligence technologies.
5. Placing an Order
5.1. An inquiry submitted through the website form is preliminary and does not create a binding obligation for either party. It only begins a discussion of scope and price. 5.2. A formal relationship between the Company and the Client arises only after the terms are agreed and a separate Contract is signed, or after confirmed payment for the chosen service. 5.3. By paying for a service, the Client confirms that they are familiar with its description, price, and timeline.
6. Prices, Currency, and VAT
6.1. Prices are stated in Georgian Lari (GEL, ₾). 6.2. Services are provided as recurring packages paid per billing period or as one-time projects paid by agreed stages. 6.3. Current package prices are published at ainow.ge/pricing. The final price for a particular project is fixed in a proposal or agreement. 6.4. The Company is not a VAT payer. Prices are stated without VAT and VAT is not charged. 6.5. External costs, including advertising budget, communications services, domain, hosting and licences, are paid separately unless the agreement states otherwise.
7. Payment
7.1. Payment is accepted through a bank or electronic payment channel supported by the Company. 7.2. Full card details are processed by the relevant payment service and are not stored in the Company's systems. The Company retains only the information needed for billing and contract performance. 7.3. Payment is completed after confirmation is received from the payment service. 7.4. The selected package or agreement states the payment cycle and any additional costs.
8. Service Delivery Timelines
8.1. The selected package or agreement states the scope, start date, stages, target timeline, support and response terms. 8.2. A timeline may change if the Client does not provide required materials, lawful access, decisions or feedback on time. 8.3. Services depend on external communications, AI, hosting, payment and other technical systems. Continuous availability or a result guarantee applies only when expressly agreed in writing.
9. Refunds and Cancellation
9.1. A current monthly billing period is non-refundable once it has begun. After cancellation, the service remains available until the end of the paid period and the next period is not charged. 9.2. Completed stages of one-time work and external costs already incurred on the Client's instruction are non-refundable. 9.3. A full or partial refund may apply to a duplicate payment or where the Company materially fails to provide the agreed service for reasons within its control and cannot remedy the failure within a reasonable time. 9.4. This section does not limit mandatory consumer rights that cannot lawfully be excluded. The full policy is at ainow.ge/refund.
10. Intellectual Property
10.1. All materials of the ainow.ge website (design, code, texts, graphics) are the intellectual property of the Company. 10.2. Rights to the deliverables of a particular project (source code, materials, content) are defined by a separate Contract and, as a rule, transfer to the Client after full payment. 10.3. Use of the website's materials without the Company's written permission is prohibited.
11. Obligations and Acceptable Use
11.1. The Client provides accurate information, lawful access and only data it has the right to use. 11.2. Where a service processes data about the Client's customers, staff or other persons, the Client is responsible for the relevant legal basis, notices and consents. The Company assists with data-subject requests to the extent technically available. 11.3. AI responses, scores and recommendations may contain errors. A human must review financial, medical, legal, employment or other material decisions. 11.4. Illegal, fraudulent, harmful, spam or unauthorized use is prohibited. Access may be suspended for breach, security risk or non-payment.
12. Limitation of Liability
12.1. Services depend on third-party communications, AI, hosting, payment and other technical systems. The Company cannot guarantee their uninterrupted operation. 12.2. The Company is responsible only for a breach within its control and to the extent permitted by Georgian law. Unless a separate agreement states otherwise, liability is limited to the amount actually paid for the relevant service, except where such a limit is prohibited by law. 12.3. The Company does not guarantee a particular sale, lead, revenue, advertising result or error-free AI output unless expressly agreed in writing.
13. Consumer Rights and Distance Contract
13.1. A Client who qualifies as a consumer under Georgian law may have a 14-calendar-day right to withdraw from a distance contract. 13.2. Performance during that period begins only on the consumer's express request. Statutory conditions and exceptions apply to services already performed, fully completed services and digital content. 13.3. A Client acting for business or professional purposes receives consumer-specific protections only where the law provides them.
14. Personal Data
14.1. AI NOW LLC is the controller for website visitors, inquiries, billing records and its own communications. 14.2. For business data uploaded or transferred by a Client, the Client is generally the controller and the Company processes data under the Client's written instructions and the agreement. 14.3. The Client retains rights to its data. Processor categories, international transfers, retention and data-subject rights are described at ainow.ge/privacy and, where relevant, in the agreement.
15. Changes to the Terms
15.1. The Company may update these Terms. The current version and date are published on this page. 15.2. A material change affecting an active paid service or Client rights takes effect after prior notice or under the relevant agreement. 15.3. An update does not remove an accrued mandatory right or unilaterally amend a signed agreement unless the law or that agreement permits it.
16. Governing Law and Dispute Resolution
16.1. These Terms are governed by the legislation of Georgia, including the Civil Code of Georgia, the Law "On Electronic Commerce", and the Law "On Protection of Consumer Rights". 16.2. Any dispute is resolved through negotiation. If no agreement is reached, the dispute is considered in accordance with the legislation of Georgia in the courts of Tbilisi.
17. Contacts
AI NOW LLC (შპს ეი აი ნაუ) Identification code (ID): 406549070 Address: 3 Tornike Eristavi St., Tbilisi, Georgia Email: [email protected] · [email protected] Phone: +995 599 70 15 52 Website: ainow.ge