Privacy Policy
Last updated: February 2026
AI NOW LLC ("we", "our", "us") is committed to protecting your personal data in accordance with the Law of Georgia on Personal Data Protection. This Privacy Policy describes how we collect, use, store, and share your information when you interact with us through our website (ainow.ge), Facebook Page, Instagram account, and any related messaging services.
1. Data We Collect
We collect the following data when you use our website and services: - **Contact information**: name, email address, phone number, company name - **Project information**: idea descriptions submitted through the Discovery form - **Technical data**: IP address, browser type, device type, operating system, pages visited (via analytics) - **Communication data**: messages exchanged during project collaboration - **Messaging platform data**: messages, attachments, and profile information (such as name and profile picture) that you send to us via Facebook Messenger or Instagram Direct Messages - **Usage data**: interaction history with our automated assistant, including timestamps and message content
2. How We Use Your Data
Your data is used for: - Evaluating project ideas (Discovery process) - Communicating with you about our services - Responding to your inquiries via our website, Facebook Messenger, and Instagram Direct Messages - Providing automated AI-powered responses to common questions about our services - Improving our website, services, and customer support quality - Sending service-related notifications (not marketing, unless you opt in) - Fulfilling legal and contractual obligations
3. Messaging Platforms (Facebook & Instagram)
When you communicate with us through Facebook Messenger or Instagram Direct Messages: - We receive and process the messages you send us, including text, images, and attachments - We may use your public profile information (name, profile picture) to personalize communication - We use an AI-powered automated assistant to provide instant responses about our services, projects, and frequently asked questions - Your messages may be stored on our servers for the purpose of providing continuous service and improving response quality - We do not sell, rent, or share your messaging data with third parties for advertising purposes - We comply with Meta Platform Terms and Policies regarding data collected through their platforms - You can stop interacting with our messaging services at any time by blocking our page or sending a "stop" message
4. Automated Responses (AI Assistant)
We use artificial intelligence to provide automated responses through our messaging channels: - Our AI assistant answers questions about aiNOW services, pricing, project process, and general inquiries - Conversations with the AI assistant may be reviewed by our team to improve service quality - The AI assistant does not make binding commitments or enter into agreements on behalf of AI NOW LLC - You may request to speak with a human representative at any time by typing "human" or "operator" - AI-generated responses are clearly provided in the context of an automated service
5. Data Sharing
We do not sell your personal data. We may share data with: - **AI service providers** (for processing automated responses — data is sent securely and not used for training third-party models) - **Meta Platforms, Inc.** (Facebook/Instagram messaging infrastructure — subject to Meta's Data Policy) - **Email service providers** (for transactional emails) - **Hosting providers** (for website and service operation) - **Analytics providers** (anonymized usage data only) - **Legal authorities** (when required by Georgian law)
6. Data Retention
We retain your data for the duration of our business relationship and as required by law: - **Website form submissions**: kept for 2 years unless a partnership is established - **Messaging conversations**: retained for up to 12 months for service improvement, then deleted - **Project-related data**: retained for the duration of the project and 2 years after completion - **Technical/analytics data**: retained for up to 12 months in anonymized form You may request earlier deletion at any time (see Your Rights section).
7. Cookies and Tracking
Our website uses: - **Essential cookies**: required for website functionality (session management) - **Analytics cookies**: Google Analytics to understand how visitors use our site (anonymized) - **Meta Pixel**: to measure the effectiveness of our Facebook and Instagram presence You can control cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use our website.
8. Your Rights
Under Georgian data protection law and applicable regulations, you have the right to: - **Access** your personal data that we hold - **Correct** inaccurate or incomplete data - **Delete** your data ("right to be forgotten") — we will remove your data within 30 days of request - **Object** to data processing - **Withdraw consent** for messaging communications at any time - **Data portability** — receive your data in a structured, commonly used format - **Opt out** of automated AI responses at any time - **File a complaint** with the State Inspector's Office (Personal Data Protection Service of Georgia) To exercise any of these rights, contact us at ainowgeorgia@gmail.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at ainowgeorgia@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make significant changes that affect how we handle your messaging data, we will notify you through our messaging channels or website. Continued use of our services after changes constitutes acceptance of the updated policy.