Guests choose a hotel at night
While planning a trip, from the phone, often from another time zone. They write straight into Instagram or WhatsApp, while your reception is busy with another guest.
AI assistant for hotels
A guest writes from abroad at 01:30. The assistant already answered in their language.
For them it is morning, for you it is past midnight. While your reception sleeps, the guest picks the hotel that answered first and in their language. The AI assistant replies in 3 seconds, checks the dates, records the name, phone and room type, and hands it to your reception in the morning.
Ana
Old Tbilisi Hotel, demo hotel assistant
Welcome! I am the Old Tbilisi Hotel assistant, our reception answers 24/7. Tell me your check-in and check-out dates and I will see what rooms we have free.
This is the real assistant, not a recording: try Georgian, Russian or English. On a live call we re-skin it to YOUR hotel in about 10 minutes: your rooms, rates and schedule.
Where a hotel loses guests
They message two or three hotels at once
"Do you have a free room for these dates? How much?" Whoever answers first, and in the language of the guest, keeps the booking. The others find a read message in the morning.
A room unsold tonight is lost forever
An empty room cannot be sold tomorrow, that night is gone. One lost booking a night is real money by month end. Not because the hotel next door is better. Because it was online at that minute.
How it works
- 1
Replies instantly, 24/7
Messenger, Instagram, WhatsApp, Telegram and the site widget. Georgian, Russian and English, language auto-detected, for international guests too.
- 2
Handles the rate and availability question correctly
Quotes your real rate range by season and dates and invites to book. It never invents a rate or a date you did not approve.
- 3
Collects the booking
Dates, room type, number of guests, name, phone. With an optional provisional hold.
- 4
Your reception confirms in the morning
Every night inquiry lands in one list. The administrator calls, confirms the free room and the exact rate, and the guest is booked.
What it does not do
Trust is built on specifics, so we say it plainly:
It does not invent rates
It answers only from the data you provided. The exact rate by dates is confirmed by your administrator.
It does not sell an occupied date
A booking is always provisional; a free room is confirmed by the administrator. Your occupancy stays in your hands.
It hands hard requests to a human
Group bookings, events, special conditions: the bot takes a phone number and passes the case to a person.
127
inquiries in one month
That is how many this assistant answers at one real aiNOW client, night hours included. A measured result, not a promise.
Channels: Messenger · Instagram · WhatsApp · Telegram · site widget
A two-week pilot on your hotel
Set up in one day, with your rooms, rates and schedule.
Runs live on your Instagram and WhatsApp for two weeks.
If it catches no real guest inquiries in two weeks, we simply switch it off. No strings.
Exact pilot and subscription terms are discussed after the live demo, sized to your hotel volume.
AI chatbot for hotels: why right now
Most guests choose a hotel from their phone, often at night and from another country, in a different time zone. They write in Instagram and WhatsApp and expect an answer within minutes. An AI chatbot for hotels erases that wait: it replies in seconds, even at three in the morning, in their language, and leaves no reason to move on to a competitor. The hotel market in Tbilisi is crowded and the decision is made fast.
A booking, not just a chat
The main difference between a simple chatbot and a hotel assistant is the booking logic. The assistant collects the dates, room type, number of guests, name and phone, creates a provisional booking and hands it to the administrator in the morning to confirm availability and the exact rate. This keeps the hotel occupancy under human control, while the bot only does the work that used to disappear unanswered at night.
Safe answers on availability and rate
For a hotel it is unacceptable for the bot to sell an occupied date or invent a rate. A properly set up assistant uses only the information the hotel provided, answers on price with ranges by season, and lets a human confirm the free room and the exact rate. Group bookings and events go straight to a person. This approach is clear for the guest and reputationally calm for the hotel.
What does an AI assistant do for a hotel?
An AI assistant for a hotel is a chatbot that answers guest messages in Messenger, Instagram, WhatsApp and on the site, at any hour of the day or night, in Georgian, Russian and English. It quotes room rate ranges by season and dates, invites the guest to book, records the name, phone and dates, creates a provisional booking and hands it to the administrator in the morning. It does not sell an occupied date, does not invent rates and passes hard requests to a human. For the hotel the result is simple: night and international guest inquiries no longer get lost.
Frequent questions
How fast can the assistant go live for a hotel?
A pilot takes one day: we need your room types, the seasonal rate logic and conditions. The next day the bot is already answering your guests.
Does it understand Russian and English?
Yes, and for a hotel this is the point: the assistant speaks Georgian, Russian and English, detects the language automatically and replies to an international guest in kind.
What happens when a guest asks about a free room and the rate?
The bot quotes the rate range by dates and invites the guest to book, while availability is confirmed by the administrator. It never sells an occupied date or invents a rate you did not approve.
Does it replace the reception?
No. It covers the minutes a human cannot: night, peak load, checking in another guest. Final confirmation and the live relationship stay with your team.
How much does it cost?
It depends on the channels and inquiry volume. First we show a live demo on your hotel, then you get exact terms on one page. The demo commits you to nothing.
AI chatbot for related industries
See it answer your own guests. A live demo takes 10 minutes.
Request a demo