aiNOW
Privacy Policy
Last updated: 22 August 2026
This unified policy applies to ainow.ge and active aiNOW products. It explains how AI NOW LLC processes personal data under Georgian law. Public pages identify categories of external services rather than their commercial names.
Infrastructure and data processing
aiNOW's primary hosting and API routing are located in the EU/EEA. A limited part of data may be processed by an approved external processor in another country where a specific function requires it, using a basis and appropriate safeguards under Georgian law.
1. Data We Collect
Depending on the service, we may process: contact and account details; messages, comments, attachments, public social-profile data and service history; call audio, recordings, transcripts, numbers, time and outcome when call features are enabled; catalogs, documents, photographs, business knowledge and other uploaded material; payment status and billing records without full card details; IP address, device, browser, security logs and usage data; and information voluntarily entered in an aiSTAFF professional application.
2. How We Use Your Data
We process data to answer inquiries, enter into and perform agreements, provide AI responses, calls and document workflows, deliver support, process billing, protect security, produce service analytics and meet legal duties. Direct marketing is performed only with the required consent. We do not sell personal data.
3. Our role and the Client's role
AI NOW LLC is the controller for website visitors, inquiries, aiNOW billing and the Company's own communications. Where a business uses an aiNOW product to process data about its customers, staff or other persons, that business is generally the controller. aiNOW acts as processor and handles the data only under the agreement, the Client's instructions and applicable law. The Client is responsible for lawful collection, required notices and consents.
4. Automated Responses (AI Assistant)
AI features process only the data needed for the selected task. Automated output may be inaccurate, does not form a binding agreement on behalf of AI NOW LLC and requires human review for material decisions. When aiCALL is used, a call may be recorded and transcribed for analytics and service improvement. If audio recording is enabled, the person is notified before or when recording starts. The Client can disable recording and transcription. A separate AI disclosure may be disabled only where the law and selected service allow it; a mandatory audio-recording notice cannot be disabled. Under the terms applicable to the configured business APIs, submitted business content is not used to train public AI models. This does not mean that no technical processing or temporary retention occurs.
5. Data Sharing
A limited part of the data may be processed by approved categories needed for the service: hosting and infrastructure, AI processing, communications and telephony, email, analytics, security, technical support and payment. Each receives only what it needs for its function. Data may also be disclosed to an authorized public body where required by law. Within the Company, production-data access is limited to the CEO and CTO and is used only for service delivery, security or support. Authorized personnel of an external processor may access data only where necessary for its function. We use access controls, action logging, protected transmission, backup cycles and an incident-response process. Primary hosting and API routing are located in the EU/EEA. A limited part of data may be processed in another country where a specific function requires it and a basis and appropriate safeguards under Georgian law apply. Commercial provider names are not published publicly.
6. Data Retention
Account and service data is retained while the account or agreement is active and afterwards only for a period required by law, billing, claim protection or an agreed obligation. A Client can request export or deletion. Active processing ends after the request, account closure or agreement end, except for legally required retention. Temporary copies may remain until the backup cycle ends and are not used for another purpose. Documents and files are deleted immediately or at the end of the applicable technical cycle, depending on the service.
7. Cookies and Tracking
aiNOW sites use technologies necessary to operate. Optional analytics and advertising measurement are enabled only after the user's choice. Consent can be changed or withdrawn through the available control or by clearing browser data. Direct-marketing consent is separate and can be withdrawn free of charge.
8. Your Rights
To the extent provided by Georgian law, you may request information about processing, a copy, correction, update, restriction, cessation, deletion, destruction, blocking, portability or withdrawal of consent. Requests are handled free of charge except where the law permits otherwise. Contact [email protected] or use the contact page. We respond without undue delay and within the statutory period. We handle security incidents and notifications under applicable law.
9. Children's Privacy
aiNOW business services are intended for adults. A minor's data is processed only where a lawful basis and appropriate safeguards exist. If you believe data was provided improperly, contact [email protected].
10. Changes to This Policy
The current version is published on this page. Active Clients are notified of a material change through an available contact channel. Separate consent is requested for a new purpose where the law requires it. Professional details in an aiSTAFF application may be published only with the applicant's consent. Phone and email are not made public without a separate clear choice. Publication alone is not aiNOW verification of qualifications; a verified status is marked separately. The applicant may request correction or deletion. Separate consent is required for marketing use.