Customers buy in the evening
After work, from the phone, scrolling Instagram. They write straight into Instagram or Messenger, when you are no longer online.
AI assistant for online shops
A buyer writes from a Story, it is 00:10. The order is already being placed.
An item liked in a Story can sell out by morning, and the buyer wants an answer now. The AI assistant replies in 3 seconds, clarifies size, color and price, captures the order and hands it to your operator in the morning to confirm.
Dea
Vitrina, demo shop assistant
I am Dea, the Vitrina assistant. Ask about size, color or delivery, I will place your order too, and I am here even past midnight.
This is the real assistant, not a recording: try Georgian, Russian or English. On a live call we re-skin it to YOUR shop in about 10 minutes: your products, prices and delivery terms.
Where an online shop loses customers
They message two or three shops at once
"Do you have this size? How much is delivery?" Whoever answers first keeps the order. The others find a read message in the morning.
Every unanswered order is a lost sale
One question about size, one about price and one about delivery walk to the shop next door. Not because they are better. Because they were online at that minute.
How it works
- 1
Replies instantly, 24/7
Messenger, Instagram, WhatsApp, Telegram and the site widget. Georgian, Russian and English, language auto-detected.
- 2
Clarifies size, color and price
Quotes the real product price and the available size and color. It never invents a price or stock you did not provide.
- 3
Collects the order details
Product, size, color, name, phone and delivery address. As one clean order.
- 4
Your operator processes the order
Every night order lands in one list. The operator calls, confirms stock and address, and the order ships.
What it does not do
Trust is built on specifics, so we say it plainly:
It does not invent prices
It answers only from the data you provided. On an unknown question it honestly says the operator will clarify.
It does not promise stock
If a size or color might be gone, the bot does not say "in stock". The operator checks availability before the order is confirmed.
It hands hard cases to a human
Returns, complaints, unusual requests: the bot takes a phone number and passes the case to a person.
127
inquiries in one month
That is how many this assistant answers at one real aiNOW client, night hours included. A measured result, not a promise.
Channels: Messenger · Instagram · WhatsApp · Telegram · site widget
A two-week pilot on your shop
Set up in one day, with your products, prices and delivery terms.
Runs live on your Instagram and Messenger for two weeks.
If it captures no real orders in two weeks, we simply switch it off. No strings.
Exact pilot and subscription terms are discussed after the live demo, sized to your shop volume.
AI chatbot for an online shop: why now
Most customers start shopping online in the evening, from the phone, scrolling Instagram. They write into Instagram and Messenger and expect a reply within minutes. An AI chatbot for an online shop erases that wait: it answers in seconds, even at three in the morning, and leaves the customer no reason to walk to a competitor. Online retail in Tbilisi is crowded and the decision is made fast.
An order, not just a chat
The main difference between a simple chatbot and a shop assistant is the order logic. The assistant clarifies the product, size, color, name, phone and delivery address, builds one clean order and hands it to the operator to process. Stock and shipping stay under human control, while the bot only does the work that used to be lost unanswered at night.
Safe answers about stock and price
For an online shop it is damaging when a bot invents stock or a price. A properly built assistant uses only the information the shop provided, names the available size, color and price, and when an item is out it leaves order confirmation to the operator. This approach is fair to the customer and reputationally calm for the shop.
What does an AI assistant for an online shop do?
An AI assistant for an online shop is a chatbot that answers customer messages on Messenger, Instagram, WhatsApp and the website, at any hour of the day or night. It clarifies the product size, color and price, captures the order with a name, phone number and delivery address, and hands it to the operator to process. It does not invent stock, does not invent prices and passes hard cases to a human. For the shop the result is simple: evening and weekend orders stop slipping away.
Frequent questions
How fast can the assistant go live for an online shop?
A pilot takes one day: we need your product list, prices and delivery terms. The next day the bot is already answering your customers.
Does it understand Georgian and Russian?
Yes. The assistant speaks Georgian, Russian and English, detects the language automatically and replies in kind.
What happens when a customer asks about price or size?
The bot quotes the price you set and the available size and color, then collects the order details. It never invents a number or stock you did not approve.
Does it replace the operator?
No. It catches the hours a human physically cannot cover: nights, weekends, peak load. Final confirmation and the live relationship stay with your team.
How much does it cost?
It depends on the channels and inquiry volume. First we show a live demo on your shop, then you get exact terms on one page. The demo commits you to nothing.
AI chatbot for related industries
See it answer your own customers. A live demo takes 10 minutes.
Request a demo